There are two types of people: those who truly represent your service culture, and those who don’t

We help you find the ones who do

We know that your SERVICE CULTURE is the foundation that that allows you to create unique experiences for your guests; a customized assessment model for selecting your STAFF from the best talent is the critical component to build sustainable EXCELLENCE.

Key stats in hospitality…

80%

* 80% of recruiters say it is very difficult to find staff that love what they do.

4x higher

** Hospitality is among the industries with the highest levels of staff turnover, 4 times higher than other industries.

78%

78% of industry turnover comes from non-management staff seeking temporary employment.

Gold standard principles in selecting the best talent for your culture

Avoid unpleasant surprises
Understand the underlying risks that can appear in an individual’s performance if their key values structure does not align with your unique Service Culture.

Increase your brand’s prestige
Protect and build your brand with each person you select, through a predictive model of behavior that gives you insights into how each person will treat your guest, even when you’re not looking.

Decrease turnover
Identify people who will become a key part of your story, those who understand that their role is the constant sum of moments that guarantee a memorable experience for each guest.

Choose talent that is highly aligned to your service culture
Rigorously assess to measure the specific elements the individual will contribute to your Service Culture, within the context of each role.

How do we do it?

Each culture is unique, as is the talent you need for each role.

Leverage over 25 years of scientific research to create a unique hospitality talent assessment model, which combines the components that you will need from each person to build a world-class SERVICE CULTURE.

Customized assessment profiles

A custom solution to assess each component needed for your culture

BOH - Director

Director of Finance
Director of Housekeeping

FOH - Director

Rooms Director
F&B Director

Sales - Director

Director Sales & Marketing
CCS Director

BOH - Supervisor

Sous Chef
Engineering Supervisor

FOH - Supervisor

Guest Services Supervisor
Banquet Captain

Sales - Supervisor

CCS Supervisor
Retail Supervisor

BOH - Front-Line

Admin Assistant
Housekeeper

FOH – Front-Line

Server
Front Desk Agent

Sales - Front-Line

Sales Manager
Reservations Agent

Our experience in hospitality

top perfoming

industry profiles

individuals

assessed

hospitality companies

use our customized solutions

years

of experience in the industry