There are two types of people: those who truly represent your service culture, and those who don’t
We help you find the ones who do
We know that your SERVICE CULTURE is the foundation that that allows you to create unique experiences for your guests; a customized assessment model for selecting your STAFF from the best talent is the critical component to build sustainable EXCELLENCE.
* 80% of recruiters say it is very difficult to find staff that love what they do.
** Hospitality is among the industries with the highest levels of staff turnover, 4 times higher than other industries.
78% of industry turnover comes from non-management staff seeking temporary employment.
Gold standard principles in selecting the best talent for your culture
Avoid unpleasant surprises
Understand the underlying risks that can appear in an individual’s performance if their key values structure does not align with your unique Service Culture.
Increase your brand’s prestige
Protect and build your brand with each person you select, through a predictive model of behavior that gives you insights into how each person will treat your guest, even when you’re not looking.
Identify people who will become a key part of your story, those who understand that their role is the constant sum of moments that guarantee a memorable experience for each guest.
Choose talent that is highly aligned to your service culture
Rigorously assess to measure the specific elements the individual will contribute to your Service Culture, within the context of each role.
Each culture is unique, as is the talent you need for each role.
Leverage over 25 years of scientific research to create a unique hospitality talent assessment model, which combines the components that you will need from each person to build a world-class SERVICE CULTURE.