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There are two types of people: those who truly represent your service culture, and those who don’t

We help you find the ones who do

We know that your SERVICE CULTURE is the foundation that that allows you to create unique experiences for your guests; a customized assessment model for selecting your STAFF from the best talent is the critical component to build sustainable EXCELLENCE.

Key stats in hospitality…

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80%

* 80% of recruiters say it is very difficult to find staff that love what they do.
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4x higher

** Hospitality is among the industries with the highest levels of staff turnover, 4 times higher than other industries.
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78%

78% of industry turnover comes from non-management staff seeking temporary employment.

Gold standard principles in selecting the best talent for your culture

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How do we do it?

Each culture is unique, as is the talent you need for each role.

Leverage over 25 years of scientific research to create a unique hospitality talent assessment model, which combines the components that you will need from each person to build a world-class SERVICE CULTURE.
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Customized assessment profiles

A custom solution to assess each component needed for your culture

BOH - Supervisor

Sous Chef
Engineering Supervisor

FOH - Supervisor

Guest Services Supervisor
Banquet Captain

Sales - Director

Director Sales & Marketing
Catering & Conference Services Director

BOH - Director

Director of Finance
Director of Housekeeping

FOH - Director

Rooms Director
F&B Director

Sales - Supervisor

CCS Supervisor
Retail Supervisor

BOH – Front-Line

Administrative Assistant
Housekeeper

FOH – Front-Line

Server
Reservations Agent

Sales – Front-Line

Sales Manager
Sales Intern

Our experience in hospitality

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top perfoming
industry profiles
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individuals
assessed
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hospitality companies
use our customized solutions
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years
of experience in the industry
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